Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Wholesale availability

For wholesale enquiries please email sales@foxandbee.co.uk

Sizing details

All approximate finished sizes are stated on the listing description. The size does not include the ribbon (if applicable)

Care instructions

Due to the wool blend content of the felt, our products are not suitable for washing, by hand or machine.

Care instructions

If you have creases in the felt you can iron them out before stitching begins on a very low heat setting. Alternatively place a cloth like a tea towel over the felt and iron over the top to avoid burning the felt.

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